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Overnight Closer (Supervisor)
$41k-61k (estimate)
Full Time
2 Months Ago
Planet Fitness - Portland ME Group is Hiring an Overnight Closer (Supervisor) Near South Portland, ME
Job Description
Job Description
Benefits:
Join our team at Planet Fitness! Help us provide a superior level of customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional "Judgement Free" experience. We thrive on friendliness and cleanliness so a positive, upbeat attitude is a must! Basic computer proficiency and frequent physical activity are required. Start your Planet Fitness career today!
Job Summary
Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional "Judgement Free" member experience.
Reports To
Club Manager and Assistant Club Manager
Essential Duties and Responsibilities
Customer Service/Front Desk Activities
- Health insurance
- Paid time off
- Training & development
Join our team at Planet Fitness! Help us provide a superior level of customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional "Judgement Free" experience. We thrive on friendliness and cleanliness so a positive, upbeat attitude is a must! Basic computer proficiency and frequent physical activity are required. Start your Planet Fitness career today!
Job Summary
Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional "Judgement Free" member experience.
Reports To
Club Manager and Assistant Club Manager
Essential Duties and Responsibilities
Customer Service/Front Desk Activities
- Greet members and guests, provide exceptional customer service. Make members feel comfortable and welcome!
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests.
- Respond to member questions and concerns in a timely and professional manner.
- Conduct beverage or merchandise purchases on the point of sale system.
- Explain and promote our unique fitness instruction classes (pe@pf) to our active members and our new members, helping them to keep their workouts new and exciting.
- Adhere to policies and procedures outlined in the employee handbook.
- Exceed the minimum required daily statistics.
- Assess and assist in emergency medical situations as per training.
- Uphold rules and policies in the facility.
- Provide backup support for any employee who is absent.
- Uphold integrity and security of sensitive company documents.
- Lead by example and maintain consistent accountability.
- Communicate between staff members any changes or information that is pertinent to their positions.
- Utilize POS system to assist with new membership cards, change of address and billing or payment questions.
- Check members into fitness classes daily using Datatrak systems.
- Create new memberships and guest accounts for members.
- Uphold integrity and security with member documents and sensitive information at all times.
- Keep the front desk area and lobby clean and orderly.
- Execute regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights.
- Clean all exercise equipment and tanning beds.
- Clean restroom and wet area and keep stocked.
- Complete daily and weekly cleaning responsibilities.
- Complete walkthroughs of club every 20 minutes.
- Track Key Performance Indicators such as guest counts, cancels, info calls
- Assist with inventory counts.
- Uphold the positive, energetic, upbeat culture of Planet Fitness.
- Be a brand ambassador by leading a judgement free lifestyle.
- Be aware of all marketing efforts including enrollment rates.
- Positive friendly attitude
- Must be 18 years of age or older
- Basic computer proficiency with an eye for accuracy
- Punctuality and reliability is a must
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations
- Positive leadership and diplomacy
- Problem solving
- Represent the core values of Planet Fitness at all times, by upholding the beliefs of teamwork, positivity, integrity, passion, accountability
- Visible continuous activity during shift
- Continual talking in person or on the phone to members during shift
- Must be able to lift up to 50 lbs.
- Frequent climbing, balancing, kneeling and crouching during shift
- Frequent cleaning of equipment and facilities
Job Summary
JOB TYPE
Full Time
SALARY
$37k-54k (estimate)
POST DATE
04/29/2024
EXPIRATION DATE
05/12/2024
Show more
The following is the career advancement route for Overnight Closer (Supervisor) positions, which can be used as a reference in future career path planning. As an Overnight Closer (Supervisor), it can be promoted into senior positions as a Managed Care Coordinator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Overnight Closer (Supervisor). You can explore the career advancement for an Overnight Closer (Supervisor) below and select your interested title to get hiring information.
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